Factors Affecting Customer Satisfaction.

University of Ulster Certificate in Management Practice (with Banking and finance ) In association with City Banking College PROJECT TOPIC Factors influencing Customer pleasure: A case study of MTN Nigeria NAME OF STUDENT Emmanuel A. O. interlocking OF SUBMISSION 16th May, 2011 accede of content Introduction 3 Literature review 4 Methodology 5 watchword of Findings 6 last and recommendation 8 References 8 Appendices 10 Introduction Following the deregulation policy of the federal well-favoured medication of Nigeria, lots of investors, multinational and indigenous companies as well, took everywhere the affairs of economic activities in Nigeria. Telecommunication which before the grade 2000 was to a large extent owned and operated by the federal government activity received a boost as multinational telecom companies flux the sector, notable of this companies was MTN Nigeria. To say telecommunication system in Nigeria was highly expensive and inaccessible to the majority of the Nigerian citizens would be stating th e obvious. Hence, Nigerians welcome the tele! communication companies with open arms. lead this new increment was MTN Nigeria, a subsidiary of MTN Group Limited, Africas largest mobile phone company (The Nigerian Business.com, 2011) with operation in 21 countries in Africa and the Middle East. With the knowledge of the challenges...If you want to obtain a adept essay, order it on our website: BestEssayCheap.com

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